Post Sales Support

• RMA Turn Around in 10 Working Days

• Failure Analysis and Correction--Closing and FAE Report by FAE/QA

• Shipping/Receiving Record--Tracking Number and Follow-up

• Management Report--Weekly and Monthly Review

• FQA Process--Functional/Simulation Test with Final Burn-in Test

• Quality Reliability Testing (QRT)--Remote with Customer Site

• DOA Process--3 Working Day Action

• Repair and Refurbish--Workmanship IPC 610 and Rework/ECN SOP

• Onsite Field Services--Advance Replacement, White Glove, ARMS Portal

• North America Coverage